SHIPPING WITHIN THE EUROPEAN UNION, TO SWITZERLAND AND NORWAY
Free Standard Shipping by standard mail (please allow for 7-14 days delivery time) or DHL Express – €30 (please allow for 2-4 days delivery time)
DHL Express – €50 (delivery time depends on the destination country)
Free DHL Express shipping for orders of more than €700
Orders are usually dispatched within two business days.
Once your order has dispatched you will receive a confirmation email including a tracking number.
Please note that “VITA” will not be responsible for any customs or import charges and delivery time excludes custom clearance delays.
Once your order has been shipped and you have received your tracking number please contact the shipment company for any delivery enquiries.
RETURNS & REFUND POLICY
“VITA” is more then happy to exchange if there is a reasonable issue.
No refund only exchange.
Please email firstname.lastname@example.org your name and order number, stating why you wish to exchange or return your item. We will reply with detailed instructions, return address and arrange for it to be processed as soon as possible.
“VITA” are hand made in limited numbers and we cannot guarantee that all styles will be available at the time of exchange.
ITEMS TO BE EXCHANGED MUST:
Be in original condition, unworn, unwashed with all original tags still attached.
All of our styles are handmade with care and are inspected before being shipped to ensure the highest quality garments are being sent to you.
Email email@example.com if you believe your garment is faulty so we can offer you a replacement as soon as possible.
Please note – “VITA” will not cover the return postage costs, these are at your own expense. We are also not responsible or accountable for garments being returned. We advise to use trackable services and email Customer Service with your tracking number.
If you have any other customer service enquiries please email firstname.lastname@example.org
NO REFUNDS OR EXCHANGES ON SALE ITEMS.