SHIPPING WITHIN THE EUROPEAN UNION, TO SWITZERLAND, UK AND NORWAY
Free Standard Shipping by standard mail (please allow for 7-14 days delivery time) or Express delivery by UPS/DHL/Chronopost– €30 (please allow for 2-4 days delivery time).
DHL/UPS/Chronopost Express – €100 (delivery time depends on the destination country).
Free DHL/UPS/Chronopost Express shipping for orders of more than €700
Orders are usually dispatched within two business days.
Once your order has dispatched you will receive a confirmation email including a tracking number.
Please note that La Collection Vita will not be responsible for any customs or import charges and delivery time excludes custom clearance delays.
Once your order has been shipped and you have received your tracking number, please contact the shipment company for any delivery enquiries.
RETURNS & REFUND POLICY
La Collection Vita will be glad to replace the purchased item in case of the reasonable issue.
No refunds, exchange only.
Please email firstname.lastname@example.org your name and order number indicating why you wish to change or return your item. We will respond with detailed instructions, a return address, and make sure it is processed as soon as possible.
La Collection Vita pieces are handmade and available in limited quantities. We cannot guarantee that all styles will be available at the time of replacement.
ITEMS TO BE CHANGED MUST:
Be in original condition, not worn, not washed with all original labels.
All of our products are handmade and carefully inspected before shipment to ensure the highest quality clothing reaches your hands.
If you believe your item is damaged, please email email@example.com so we can offer a replacement as soon as possible.
Kindly note that La Collection Vita will not cover the return postage, you will pay at your own expense. We are also not responsible for the return of clothing. We recommend using tracking services and email Customer Service with your tracking number.
If you have other customer service enquiries, please email firstname.lastname@example.org
NO REFUNDS OR EXCHANGES ON SALE ITEMS.