Returns
We accept returns within 14 days of delivery.
To be eligible for a return, items must:
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Be unused, unworn, and unwashed
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Be in original condition, with all original tags attached
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Be returned in the original packaging
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Show no signs of wear, damage, or alteration
For hygiene reasons, sale items, custom-made pieces, and items purchased during promotions are non-refundable, unless the item is faulty.
How to Request a Return
To initiate a return, please contact us at info@lacollectionvita.com within 14 days of receiving your order, including:
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Your order number
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The reason for the return
Once your return is approved, you will receive return instructions.
⚠️ Please note: Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for lost returns.
Refunds
Once your return is received and inspected, we will notify you by email.
If approved:
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Refunds will be issued to your original payment method
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Processing time may take 5–10 business days, depending on your bank or payment provider
Original shipping fees are non-refundable.
Exchanges
We currently do not offer direct exchanges.
If you wish to order another size or style, please return the original item for a refund and place a new order.
Damaged or Faulty Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery, including clear photos of the issue. We will assess the situation and offer a suitable solution.
Late or Missing Refunds
If you have not received your refund after confirmation:
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Check your bank account again
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Contact your payment provider
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If the issue persists, please contact us at info@lacollectionvita.com
Contact Us
If you have any questions regarding our refund and returns policy, please contact us at:
📧 info@lacollectionvita.com